Refund Policy

This policy covers the Lightor+ subscription, which costs ₪89 a month or ₪890 a year, and the Lightor Pro subscription, which costs ₪119 a month or ₪1,190 a year. Lightor is operated by EZ Webs. Payments are processed by Paddle.com, the Merchant of Record for all our orders, and refunds are issued through it.

The 60 free days

Every new account gets Lightor+ free for its first 60 days after signup, with no credit card. There is no subscription during that time, so there is nothing to cancel. A week before it ends we'll remind you and you can subscribe - the first charge is made only when the 60 days end, and if you cancel before then you are never charged. Subscribing after the 60 days is charged right away. There is no other trial period.

Cancellation

• Cancel at any time - from the dashboard (Account Settings → Subscription → Cancel subscription) or from Paddle's customer portal.
• Your plan stays active until the end of the period you have paid for, and nothing more is charged. After that the account moves to the free plan, and your site stays online.
• The subscription renews automatically every month or every year until you cancel it.

Refunds

• Your first charge - refunded in full if you ask within 14 days of it, once per account. The refund ends the subscription at once, and the account moves to the free plan.
• Renewal charges - the monthly or yearly charges after the first one are not refunded. Cancelling stops the next one.
• Chargebacks - disputing a charge with your card issuer ends the subscription at once.
• Partial periods - there is no refund for the unused part of a period; after you cancel, the plan keeps working until the period ends.
• Refunds are issued by Paddle to the original payment method.

How to ask for a refund

Email [email protected] from your account's email address, and include your business name. You can also contact Paddle directly at paddle.net.

A purchase made in the iPhone or Android app (through the App Store or Google Play) is refunded by Apple or Google under their own rules: for the iPhone at reportaproblem.apple.com, for Android from your order history in Google Play.

Changes

Updates to this policy will be published on this page with a new date.